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Sales Associate

Holt Renfrew



Job Type: 


Pay Range: 

$30,000 to $55,000

Essential Functions:

At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values: 


Passion - Own it 

Excellence - Elevate every moment 

Warmth - Open to the world 

Unity - One team. One Holts 


The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results 


Specific responsibilities include (but are not limited to) the following: 


  • Consistently deliver extraordinary service to all customers 
  • Exceed all sales and service goals and targets 
  • Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients 
  • Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars 
  • Perform floor recovery, visual merchandising, price change, and related sales support tasks 
  • Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc 
  • Resolve all customer service issues and partner with selling management on any issues outside of guidelines 
  • Comply with all Health & Safety policies and requirements 
  • Perform other duties, as assigned 


The ideal candidate:

  • High school diploma 
  • Proven ability to exceed sales targets 
  • Highly collaborative; working with and through others in a team-oriented environment 
  • Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision 
  • Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays 
  • Minimum of two or more years experience in a commission-based sales environment 
  • Prior retail sales experience in a luxury environment preferred 
  • Entrepreneurial, competitive, self confident, and self-motivated 

The measures of success:

  • Contribution to financial objectives 
  • Individual objectives linked to the achievement of department goals 
  • Feedback from internal and external clients

Additional Information:

Salary Disclaimer - The pay range and compensation plan presented here is an estimation based on combined data from various sources, including data from similar industry positions, similar titles, and even data retrieved from past employees. The amount presented is meant to give a general idea of how much one can expect to receive from the job, and should not be taken as literal. Official conversations about compensation should take place in greater detail as part of the hiring process.


Pay Structure





Sales Experience

General Sales: ( 1 - 2 ) years