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Relationship Manager (Account Manager)

Riipen Networks Inc.



Job Type: 


Pay Range: 

$40,000 to $50,000


Riipen is looking for a Academic Relationship Manager! We are adding to our team! Riipen is looking for an Academic Relationship Manager (Account Manager) to join our Relationship Management Team. With experience and a passion for providing clients with exceptional experiences you will work with our Enterprise Sales Team and Experience Management Team to ensure the objectives of our academic clients are not only being met but exceeded!

Essential Functions:

  • Pre-sales activities; including platform demos, assisting with the procurement process and response to RFPs and technical reviews
  • Coordinate with our Experience Management Team (EMT) to support academic users and ensure the health of accounts at the individual user level
  • Conduct and assist in the creation of training sessions and onboarding for new users within the academic institutions, including career services personnel, department chairs and individual professors
  • Consult on experiential learning assignment design and development
  • Coordinate with stakeholders at academic institutions to develop rollout and adoption plans customized for the academic partners’ goals
  • Proactively track renewal dates and coordinate with Riipen Account Executives on contract renewals; ensure on-time renewal and retention
  • Encourage expansion within existing accounts; coordinate with account executive to increase usage within partner institutions
  • Coordinate with Product Team (Tech) to relay academic clients’ priorities and inform the product roadmap
  • Coordinate with Riipen Account Executives to communicate up-to-date sales strategy and pricing structure for academic clients.
  • Occasional travel to partner institutions to conduct presentations, demos or training sessions.
  • Become familiarized with and comply with all the policies and procedures of the Company;
  • Dream, innovate and help Riipen become the de facto technology leader in the education/recruitment technology space;
  • Develop customer relationships that promote retention and loyalty;Work closely with clients to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction;
  • Engage with Riipen staff to advance the company in strategic areas;Continue to grow, learn, and develop as a person, separate from Riipen;
  • Be a part of the Riipen community and represent Riipen’s values outside of work;
  • Reporting & updating success of experiences by defined KPI’s/metrics to the leadership of the enterprise client (AE/AM)
  • Growing Accounts (expanding to new departments in the org)
  • Make your best effort to meet the objectives established by the Company;
  • Complete and collaborate in other responsibilities as the Executive Team sees fit.


  • 1-3 years in an account management and/or client relationship role
  • Graduate of a recognized post-secondary program
  • Self-motivated, innovative and passionate about our mission
  • You have the ability to prioritize and self-manage (keys skills when working remotely!)
  • You are friendly, smart, and easy to work with;


Plus, if:

  • You have experience or connections to the world of academia
  • Experience working in or closely with a SaaS business
  • Have experience and success working with remote teams

Additional Information:

The Riipen team is as diverse as the communities we support. We come from different backgrounds, with a fantastic variety of skills, and a passion for solving the very real social issue of graduate underemployment. Conceptualized by Dana Stephenson and Dave Savory for their capstone entrepreneurship project at the University of Victoria, their idea addressed an issue that they faced personally as students — the challenge of gaining relevant work experience, building a network of possible employers, and then demonstrating their skills to that network in order to find work that would help them start their careers. They were facing the graduation conundrum —


You can’t get a job without experience, but you can’t get experience without a job.


Together, they recruited a team comprised of the best technology, academic, corporate, marketing, and customer service expertise to help deliver on Riipen’s mission:


Significantly Reduce Graduate Underemployment + Unemployment


Since inception in 2013, Riipen has expanded it’s reached internationally and has developed a state of the art technology platform the caters and provides significant competitive advantages for organizations and academic institutions while staying true to their original goal of supporting student development. To-date Riipen has created over 15,000 real-world industry-student experiences, is collaborating with over 150 academic institutions across the globe, and has developed a partner network of over 10,000 employers and businesses eager to support, engage and learn from young professionals.


While we’ve hit many milestones, Riipen couldn’t have achieved this without the help of our amazing community of supporters, early adopters, and investors. We aim to revolutionize high education and recruitment by enhancing the way educators, organizations and students engage one another through mutually beneficial micro-experiences. We can’t do it alone and with that, we hope you’ll continue to help spread the word about the long-term positive social change we’re looking to achieve.


We are a high-performing team that is driven, has fun at work in a flexible and supportive environment, and lives and breathes our core values of Integrity, Passion, Ingenuity, Learning, Empowerment, and Community. We are rapidly growing and always looking for talented people with the right skills and attitude to join our team.


To Apply:

Please create a project to showcase yourself - get creative!


and contact Andrea Russell, Director of People & Culture


Riipen is an inclusive employer, we welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Candidates must be legally able to work in Canada.


We thank everyone for their application, only those who are selected for an interview will be contacted.


Pay Structure



Sales Experience

General Sales: ( 1 - 3 ) years

Sales Skills

Account Management



Driving Requirements

Class 5