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General Manager

Gap


Location: 

Vancouver

Job Type: 

Full-time

Pay Range: 

$64,000 to $89,000

Essential Functions:

  • Creates business strategy for the store inclusive of forecasting sales that reflect both store trend and incorporates calculated risks to generate sales growth. 
  • Identifies, creates and manages the execution of store business plan that drives key performance indicator results and that maximize business opportunities. 
  • Creates and oversees implementation of action plans to improve key performance indicators to maximize business opportunities. 
  • Trains and develops team on business acumen to drive business performance. Uses store visits to highlight this strength and the stores results. 
  • Drives overall store earnings by driving top line sales while managing controllable contribution. 
  • Leads weekly management meetings that align with and drive the business strategy. Customer Engagement 
  • Exemplifies the expectations of leader on duty and consistently models the brand service standard and sub-brand selling behaviors by performing the leader on duty role for a minimum of 25 hours per week. 
  • Creates and upholds a positive work environment for all employees. 
  • Is responsible for employee dispute resolution and escalated customer situations. 
  • Creates and oversees implementation of shortage action plan in partnership with the management team to minimize loss and achieve shrinkage goal. 
  • Leads the development of Customer Engagement Survey strategy to meet the organizational and store goals in partnership with the management team. 
  • Leads loss prevention awareness and uses loss prevention techniques, practices and metrics. 
  • Drives brand loyalty by leading and modeling outstanding internal and external customer experience. 
  • Leads community involvement to drive brand awareness and loyalty. 
  • Builds customer loyalty through in-store experience, utilization of social media and email capture.
  • Daily Operations 
  • Oversees and ensures efficiency of all store daily operational procedures. 
  • Ensures store audit compliance results meet company standards. 
  • Evaluates store sales and payroll goals on a daily basis using key business reports and payroll tools and adjusts according to business needs. 
  • Merchant muscle 
  • Directs brand appropriate strategic merchandising to maximize sales in alignment with the Visual Planning Assessment. 
  • Leverages the use of gross margin report and financial resources to increase productivity. 
  • Conducts weekly visual merchandising walk-throughs with key staff members. Talent Development 
  • Creates on-boarding plans and facilitates Welcome to Gap Inc. for direct reports. 
  • Designs development and training plans for managers based on career aspirations and development needs. 
  • Creates development and training plans for direct reports. 
  • Provides on-the-job training to all direct reports on company initiatives and standards to ensure understanding of company direction. Talent Management 
  • Hires, trains, develops and leads the management team. Provides appropriate level of performance feedback to increase confidence and capability. 
  • Leads and inspires customer centric culture by recognizing and rewarding teams and creating a positive work environment. 
  • Develops succession plans to ensure career paths for all employees. Encourages employees to pursue internal opportunities. 
  • Coaches and holds leadership team members accountable on leader on duty skills, job accountabilities and competencies. 
  • Assigns work to management team and other employees as necessary. 
  • Directs work of management team and other employees as necessary. 
  • Develops and writes focal reviews for all managers. 
  • Accountable for focal process for all store employees. 
  • Facilitates and cascades communication across the store organization and acts as liaison to field leadership. Talent Recruiting 
  • Develops hiring plan to meet specific needs of business and store, including a diverse applicant pool. 
  • Approves all final hiring and termination decisions. 
  • Builds a network of qualified internal and external leadership talent. CORE COMPETENCIES 
  • Business Acumen 
  • Building Effective Teams 
  • Customer Focus 
  • Confronting Direct Reports 
  • Delegation 
  • Directing Others 
  • Drive Results 
  • Motivating Others 
  • Presentation Skills 
  • Priority Setting 
  • Planning 

Qualifications:

  • Effective interpersonal and communication skills with all levels of headquarters and field management. 
  • Strong analytical, problem-solving and project management skills. 
  • Ability to analyze data to drive results. 
  • Strong computer skills. 
  • Excellent written, verbal and presentation skills. 
  • Ability to interact cooperatively and work as a team towards a common goal. 
  • Ability to appropriately deal with employees and customers. 
  • Ability to interpret all policies and procedures to resolve customer and employee issues. 
  • Excellent time management skills. 

Benefits:

  • 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet. 
  • Company paid vacation, sick days, float and bereavement days * 
  • Maternity leave top up. * 
  • Employee retirement savings plan with company matching for contributions up to four percent of an employee’s base pay.* 
  • Employee stock purchase plan. 
  • Employees eligible to receive health, dental, disability and life insurance. * 
  • Tuition reimbursement program. 
  • Employee family assistance program. 


For eligible employees
The Canada benefits listed above do not constitute fundamental terms of the employment contract, and are subject to employee eligibility and employer discretion. The company reserves the right to amend or eliminate these benefits from time to time at its sole discretion. 

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Additional Info:

Salary Disclaimer - The pay range presented here is an estimation based on combined data from various sources, including data from similar industry positions, similar titles, and even data retrieved from past employees. The amount presented is meant to give a general idea of how much one can expect to receive from the job, and should not be taken as literal. Official conversations about compensation should take place with the prospective employer during the hiring process.

Company Description:

In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and today we’re the world’s most iconic American brand. We’re represented in more than 1400 stores in over 40 countries, and online. Our unique aesthetic is optimistic cool, elevated American style. We believe in staying true to our heritage while creating what’s next. Don and Doris Fisher always wanted to “do more than sell clothes,” and today we’re leaders in employee volunteering and social impact. If you're full of ideas, if you want to work with phenomenal people, and if you think we should leave the world better than we found it, we'd love to meet you. The General Manager is the leader with ultimate responsibility for the business strategy, customer engagement, operations, people management and merchandising in a Gap store. In this role, the General Manager exercises independent judgment and discretion in the development, implementation and communication of business plans that align with corporate and Brand strategies. The General Manager is responsible for the creation of a positive work environment that ensures both internal and external customer satisfaction, maximizes productivity and profitability. The General Manager owns the store experience from both a merchandise presentation and customer experience perspective. The General Manager is required to collaborate with peers, upper field leadership and cross-functional business partners. ESSENTIAL DUTIES & RESPONSIBILITIES: The General Manager is also responsible for the Areas of Accountability that fall under each category below. Business Strategy Inspires and motivates others by presenting a compelling vision and direction.

Department Size:

1-5


Pay Structure

Salary

Commission: 

Bonus

MATCHED RESULTS

Sales Experience

Inside Sales: ( 4 - 7 ) years

Outside Sales: ( 0 - 4 ) years


Sales Skills

Customer Service


Languages

English