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Ecommerce Telephone Sales Rep

Global Payments



Job Type: 


Pay Range: 

$40,000 to $60,000


Follow established procedures and guidelines to promote and sell the organisation’s products and services within an assigned geographic area, product range, or list of customer accounts to meet sales targets.

Essential Functions:

Job Details:

The primary purpose of the Telephone Sales Representative- E-Commerce is to acquire merchants for Global Payments through telephone sales on leads provided by the E-Commerce Development partners, and by cold calling prospects to sign them up for E-commerce Merchant accounts, to increase revenues for the organization and to provide best products and services to customers. The TSR will grow Global Payments’ customer base and aim to produce further referrals through the existing satisfied customer base.


Essential Responsibilities:

  • Proactive cold calling and independent lead generation to acquire new merchants that require E-Commerce Solutions
  • Maintain the prospective leads through excellent customer service relations; negotiate and win new business
  • Generate own leads and tailor presentation to specific industry segments
  • Meet and/or exceed sales targets (annual, quarterly, monthly, weekly)
  • Recommend, select and locate appropriate products, based on specific customer needs
  • Process sales orders efficiently and accurately
  • Provide exceptional service and support during and after the sale
  • Work with E-Commerce Partner Development team to assist in selling/implementing various solutions
  • Answer questions regarding Global Payments products and services
  • Acquire knowledge of the industry competition and their pricing strategies, and implement accurate merchant agreements & pricing models
  • Provide product knowledge regarding various E-Commerce solutions compatible with Global Payments where necessary
  • Acquire all information needed to complete the sale (financial statements, banking information, statement of account from existing provider, etc.)
  • Enter leads & opportunities and track/update prospects in Sales Force (CRM)
  • Liaise/follow up with Credit Department and other divisions of Global Payments (internal & external) to facilitate completion of merchant agreement
  • Set up on-site visits upon merchant request (also in cases of failed EID)


Required Qualifications:

  • Outstanding outbound phone sales skills
  • Excellent communication and negotiation skills with proven ability to speak with high level executives
  • Knowledge of MS Office Suite and XP
  • Exceptional interpersonal skills
  • Effective time management and organizational skills is a must
  • Ability to understand and implement complex pricing strategies
  • Strong relationship and consultative sales approach required
  • Ability to multi-task and work independently
  • Ability to work in a fast-paced and challenging environment
  • Dynamic, flexible and comfortable in adapting to quick changes
  • Must be a highly organized, focused individual who excels in relationship selling, which is critical to the success of this position
  • Professional, self-starter and highly motivated
  • Ability to work under pressure and tight deadlines
  • Previous experience in the payment processing industry is valued


Preferred Qualifications:

  • Bilingualism an asset

Additional Information:

We are an EOE F/M/D/V.


Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.


Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.


Salary Disclaimer - The pay range and compensation plan presented here is an estimation based on combined data from various sources, including data from similar industry positions, similar titles, and even data retrieved from past employees. The amount presented is meant to give a general idea of how much one can expect to receive from the job, and should not be taken as literal. Official conversations about compensation should take place in greater detail as part of the hiring process.


Pay Structure





Sales Experience

Inside Sales: ( 1 - 0 ) years

Outside Sales: ( 1 - 0 ) years

Sales Skills

Cold Calling