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Account Manager/ Customer Service

The Directory Guys



Job Type: 


Pay Range: 

$31,000 to $40,000


This year’s growth in Canada has created an opening for an enthusiastic and self-driven individual who will be responsible for managing new and existing client accounts.Across multiple locations in Canada, Australia and Europe we are dedicated to helping small to medium sized businesses get online and improve their web presence as a whole.

Essential Functions:

This role reports directly to the Senior Accounts Manager and has breadth of opportunity and challenge. The desired candidate is enthusiastic, sociable, articulate, resilient, and confident. You should be an excellent relationship builder that thrives on working in a team environment and will develop a genuine interest in their client’s business.


Your responsibilities will include:

  • Exceptional customer service to all clients
  • Responding in an efficient and professional manner to all clients
  • Management and first call resolution of customer concerns
  • Provide product information and assistance
  • Proactively maintain an up to date knowledge of all products and services to ensure a superiorexperience for the consumersTo be considered for this position you will demonstrate the following capabilities:
  • Previous experience in a customer service role
  • Professional verbal and written communication skills
  • Exceptional problem solving skills
  • Professional telephone manner and possess a high level of resilience
  • Proven ability to meet KPI’s


  • Salesforce or similar CRM knowledge
  • Basic knowledge of SEO (or be committed to learn)
  • Basic knowledge of PPC (or be committed to learn)
  • An appreciation / understanding of Sales
  • Customer Service Skills


  • Competitive Salary
  • Great team environment
  • Close to public transport
  • Immediate start
  • Long term opportunities
  • Monday - Friday role 9:00am to 5:30pm

The company will provide the successful candidate with all the training, development and support needed to allow excellence in this role.



Pay Structure



Sales Experience

Inside Sales: ( 1 - 0 ) years

Outside Sales: ( 1 - 0 ) years

Sales Skills

Customer Service