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Account Manager, Customer Business Development




Job Type: 


Pay Range: 

$60,000 to $120,000


This position contributes to Starbucks success by increasing shipment/share goals and profits by expanding brand awareness through retail customer business building activities, development and execution of CPG customer-specific sales, category, and marketing plans with the assigned retail customer. Models and acts in accordance with Starbucks guiding principles.

Essential Functions:

Responsibilities and essential job functions include but are not limited to the following:

  • Partners with broker to grow business with major CPG clients in Western Canada while also acting as key liaison for National Retailer program
  • Delivers superior in store presence - Develops and implements CPG retailer-specific annual joint business plans focused on product distribution, placement, pricing and promotional activity in line with established Starbucks Sales Fundamental Guidelines
  • Manages Starbucks promotion funds efficiently and effectively and in line with internal controls
  • Builds strong relationships with assigned customers at all levels of their organization.
  • Designs and recommends sales and marketing programs to the customer
  • Delivers business and category reviews, including product and merchandising initiatives, performance measures, and on-going tactical plans
  • Sell new item initiatives to meet and or exceed shipment objectives
  • Manages customer-specific business plans to drive assigned sales and profit goals.
  • Plans, directs, and communicates monthly and annual operating plans to internal (CPG Leadership, Brands, SCO, Planning, etc) and external stakeholders
  • Implements key customer initiatives and business goals
  • Manages internal relationships required to ensure that agreements and initiatives are developed fully
  • Promotion Funds: Leads the customer to use and manage promotional funding in a efficient and productive way
  • Maintains appropriate internal controls to ensure Starbucks assets are safeguarded
  • Manages all details related to the day to day business i.e.: volume-forecasting-deductions, price changes, and all administrative issues
  • Provides a link between the customer and Category and Market Planning organization at Starbucks
  • Helps create a positive price value impression with the CPG customer


  • Total experience +5 years
  • Developed and managed sales and sales funding within consumer products industry 5 years
  • Key account sales to CPG retailers at top management and buyer levels 3 years
  • Negotiating annual sales plans focused on multiple brands 3 years
  • Experienced in managing sales, profit and trade budgets 5 years
  • Cross-functional customer-facing team interaction experience 3 years
  • Implementing and managing retailer-specific programs 5 years


  • Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
  • Ability to communicate clearly and concisely, both orally and in writing
  • Strong selling and negotiation skills
  • Strong analytical and problem-solving skills
  • Ability to manage multiple priorities concurrently through cross-functional team
  • Ability to apply consultative skills in a business environment
  • Knowledge of business planning and financial performance measures
  • Knowledge of natural, food, drug, mass and club and the overall CPG industry

Additional Information:

Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances. Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.


Salary Disclaimer - The pay range and compensation plan presented here is an estimation based on combined data from various sources, including data from similar industry positions, similar titles, and even data retrieved from past employees. The amount presented is meant to give a general idea of how much one can expect to receive from the job, and should not be taken as literal. Official conversations about compensation should take place with the prospective employer during the hiring process.


Pay Structure





Sales Experience

General Sales: ( 4 - 6 ) years

Sales Skills

Account Management